Sign Me Up!
Join our email list for new plant arrivals, growing tips, special offers and more!
How We Ship Your
Plants
We’re excited to bring our plants to your doorstep! We
carefully package each plant to help ensure it arrives healthy and ready to
grow.
Where We Ship
We currently ship to eligible addresses within the continental United States.
Due to agricultural regulations, certain plants may not be eligible for shipment to specific states or regions. Shipping availability may vary by plant and destination. If we are unable to legally ship an item to your address, we will contact you.
At this time, we do not ship internationally.
Order Processing
Orders are typically processed within 2–5 business days, excluding weekends and holidays.
Because plants are living products, we may adjust shipping dates based on weather conditions, plant readiness, carrier schedules, or other factors that could affect the health of your order during transit.
You will receive tracking information once your order has shipped.
Shipping & Delivery Times
Estimated delivery times are estimates and are not guaranteed.
Delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside of our control.
Whenever possible, we schedule shipments to help reduce the amount of time plants spend in transit or sitting in a carrier facility over a weekend.
Damaged Plants
We take great care when packaging our plants, but occasionally damage can occur during transit.
If your plant arrives with significant shipping damage, please contact us within 48 hours of delivery. Damaged plant material will be reshipped once confirmed.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the plant
- Photos of the shipping box and packaging
Please do not discard the plant or packaging until your claim has been reviewed.
Minor cosmetic damage or normal shipping stress is not considered significant damage.
Incorrect or Missing Items
If you receive the wrong plant or an item is missing from your shipment, please contact us within 48 hours of delivery so we can make it right.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
We cannot guarantee replacements or refunds for orders that are delayed, lost, returned, or delivered incorrectly because of an inaccurate or incomplete address provided by the customer.
If you notice an error in your shipping information, contact us as soon as possible. Once an order has shipped, we may not be able to make changes.
Cancellations & Order Changes
Because orders may begin processing shortly after they are placed, cancellations or changes are not guaranteed.
Please contact us as soon as possible if you need to request a change or cancellation. Once an order has been packaged or shipped, it cannot be canceled.
Returns
Due to the perishable and living nature of plants, we do not accept returns of live plants.
We do not offer any returns for non-defective or non-damaged plants or products. We do not warranty any of the plants or products that are sold online. You are welcome to e-mail us at info@NurseryMartDirect.com if you have any plant care questions.
If there is a problem with your order when it arrives, please follow the damaged plant or incorrect item procedures above. Damaged plant material will be reshipped once confirmed.
Agricultural Restrictions
Plant shipping regulations vary by state and may change periodically. Certain plants may be restricted from entering particular states or regions due to agricultural, invasive species, pest, or disease regulations.
Questions About Your Shipment?
We’re happy to help! If you have questions about an order, shipping, or the condition of a plant you received, please contact our customer
service team by email at info@NurseryMartDirect.com.
Please include your order number whenever possible so we can assist you more quickly.