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Frequently
Asked Questions
Have questions about ordering plants online? We’re here to help.
Below are answers to some of the most common questions about ordering,
shipping, plant care, and what to expect when your plants arrive.
Where do you ship?
Nursery Mart Direct ships plants to eligible addresses within the continental United States. Certain plants may be restricted from shipping to specific states due to local or state agricultural regulations.
How long will it take for my order to ship?
Orders are typically processed within 2–5 business days.
Because we’re shipping living plants, processing or shipping may occasionally be adjusted due to weather conditions, plant readiness, or carrier delays. Our goal is always to give your plants the best possible chance of arriving healthy and happy.
How are plants packaged for shipping?
We carefully package each plant to help protect the foliage, soil, roots, and container during transit.
Plants may be secured, wrapped, or supported depending on their size and growth habit.
How will I know when my order has shipped?
Once your order ships, you’ll receive an email with tracking information so you can follow your delivery.
Can shipping be delayed because of weather?
Yes. Extreme heat, cold, storms, or other weather conditions may occasionally affect when we ship your plants.
If we believe waiting will help protect the health of your plants during transit, your shipment may be temporarily delayed.
Will I receive the exact plant shown in the photo?
Not exactly, and that’s part of what makes plants unique!
The photos on our website are representative of the plant variety you’re purchasing. Your plant may vary slightly in size, shape, fullness, leaf color, branching, or bloom stage.
What if I receive the wrong plant or item?
Please contact us as soon as possible with your order number and photos of what you received.
We’ll review your order and help make it right.
Do you offer plant-care help after my purchase?
Yes!
If you have a question about caring for a plant you purchased from Nursery Mart Direct, you can email us at info@NurseryMartDirect.com.
We’re happy to help point you in the right direction.
Will my plant arrive blooming?
Not necessarily.
Blooming depends on the season, maturity of the plant, climate, and growing conditions. A plant shown flowering on our website may arrive before, during, or after its blooming period.
What size will my plant be when it arrives?
Plant sizes can naturally vary depending on the variety, season, and current stage of growth.
Whenever possible, pot size and other sizing information will be included on the product page so you know what to expect.
Is it normal for my plant to look stressed after shipping?
Yes. Some temporary shipping stress is completely normal.
Your plant may arrive with slightly drooping leaves, yellowing, minor leaf loss, or small cosmetic imperfections. After being unpacked, watered appropriately, and given time to adjust to its new environment, most plants recover quickly.
What should I do when my plant arrives?
Unpack your plant as soon as possible after delivery.
Remove the packaging carefully and check the soil moisture. If the soil feels dry, give your plant a thorough drink of water.
Place it in an appropriate location based on its light requirements and give it a few days to acclimate before making major changes such as repotting.